Lauren B Jewelry · New York
Frequently Asked Questions
Authenticity, shipping, returns, and pricing — answered.
Is every piece authentic?
Yes. Every watch and jewel we sell is guaranteed genuine — see our Authenticity Promise page for exactly what that covers. If any piece were ever proven otherwise, we refund you in full.
Do you really offer free shipping?
Yes — complimentary fully insured U.S. shipping on every order, no minimum and no code. We ship via UPS Ground, FedEx Home Delivery, and USPS Priority, with signature confirmation on high-value pieces.
What is your return policy?
Free 30-day returns. Unworn pieces in original packaging can be returned within 30 days of delivery for a full refund — we email you a prepaid, insured return label, so return shipping is on us too.
What does “Price on Request” mean?
A small number of exceptional pieces are priced by personal consultation. Contact us and we will confirm current pricing and availability promptly — usually within one business day.
Do pre-owned watches come with box and papers?
Where box, papers, or service history are included, the product description says so explicitly. What the description states is exactly what arrives with your timepiece.
How do I care for my jewelry or watch?
Store pieces separately in their presentation boxes, keep them from harsh chemicals, and have mechanical watches serviced at manufacturer intervals. We are happy to advise on care for any piece you buy from us.
Still curious? Write to support@LaurenBJewelrys.com or call 505-819-363.